Shipping & Delivery

• Delivery usually takes between 8 to 36 hours, Mostly you will get your order the Same-Day if you placed an order before 11:00 AM in the morning or Next-Day if the order is placed after 11:00 AM, if there are no obstacles (Raining, Heavy Traffic, Address cannot be found, Customer didn’t answer the Phone, Number is unreachable or No clear instruction provided., etc.) arise.
• If you urgently need your package, We have Express Delivery Services (1-4 hours) available. Please choose that option on Checkout. Fees charge based on the Distance (Kilometer).
• 90% of our packages are handled by Third-Party Delivery Companies. We only deliver by our own team in some special cases like the order is bulky or there are extra services needed. (We are unable to deliver all the packages by our own team because we can’t make it on time and it’s very costly.  )
• The delivery staff will contact you before any delivery for confirmation or any questions.
• We shall notify you if we are unable to meet our estimated delivery date, but to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
• Upon delivery of the order, you may be required to sign for delivery. You may contact our customer service at 070 222 638, hello[@]petzo.net or Facebook Messenger  If there is any fault, defect or damage to the items.
• If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within three days of our first attempt to delivery the product to you) accept delivery or collect the product, we may charge you for any fee and other costs reasonably incurred by your refusal or no longer make the product available for delivery or collection.

We ship packages to other provinces by J&T Express, Vireak Buntham or Capitol Bus.
Note: Vireak Buntham & Capitol Bus do not offer Door-to-Door delivery, J&T Express does offers home delivery within some area only.
All packages ship to province require extra time to prepare and it should take from 1-3 days to reach the destination provinces after we drop it at the courier station.
We do not guarantee that the Logistic Companies will deliver the the package(s) to your home address. It’s the responsibility of their own.

Return and Exchange must be within 7 calendar days from purchase date only.

We take full responsibility if we did NOT send you enough item(s), wrong item(s),  expired or broken due to our mistake. We will replace you with the new item(s) or process the refund right away after the inspection. You don’t have to pay any extra return or delivery fee.

Please be informed, exchange or return because you have changed your mind or you choose the wrong item(s) by yourself includes items available in multiple sizes. If the customer is not clear about how to choose the size, We recommended bringing your pet to our store to try physically.

The Exchange or Refund can only be processed in our Physical Store. Because our delivery partner unable to take product(s) from you and bring back to us.

In a very special case, You can provide us your reason. If we can help to process the exchange, We will do it. But, you need to pay the delivery fee and return fee. We will not be liable for any loss or damage incurred in the process of shipping items back to us.

However, we require the following conditions:
1. We kindly ask that the item(s) is not used or expired, undamaged and unopened packaging. Items are expected to be in the exact same condition as when you received it, and is in the original box and/or packaging with all tags, if any., etc. (We reserve our full rights to inspect the products carefully before process the exchange or refund.)
2. Some item(s) are subject to restocking fees of up to 50% of the item price.
3. Exchange only possible for one time, Please check your item(s) carefully.

We reserve full rights to refuse any return if we found anything abnormal or the customer has an abnormal pattern of returning products.

All packing and fulfilling processes are under FULL CCTV (Camera) Recording.